Harrah's Las Vegas - Full-Time

Job Title : Hotel Training Manager-Harrah's
Date Posted : 2/19/2010
Department : Hotel Operations
Property : Harrah's Las Vegas
Status : Full-Time


Harrah’s Entertainment means winning and it’s our people who make that winning experience possible for our guests. So it’s only natural that we would reward our people with excellent compensation and benefits as well as outstanding opportunities for professional growth. In fact, Harrah’s earned a spot on Business Week’s 2007 “The Best Places to Launch a Career” list. Harrah’s Entertainment in Las Vegas has been honored as the number one "Best Place to Work" in the gaming division by the Southern Nevada Human Resources Association. With nearly 40 casinos and 8 great properties here in Las Vegas, Harrah’s Entertainment is the largest gaming operator in the world. Come see what makes us the best and brightest!

Come join our team at the fun place to play- Harrah’s! We’re looking for friendly and energetic team members who will entertain our guests in more than 2,500 rooms and suites, 86,000 square feet of casino space and seven outstanding restaurants. The excitement of Carnival Court coupled with the American spirit of Toby Keith’s I Love This Bar and Grill provides a familiar atmosphere for you to start your career.

Job Description:

Job Summary: Responsible for developing, scheduling, and facilitating employee, supervisory, and management training and development programs for the Front Desk department. Conducts needs analysis to identify specialized training needs. Monitors and evaluates the progress, effectiveness and impact of training and development programs and makes recommendations for improvement.

Essential Job Functions: Schedules and conducts employee, supervisor and management training and development programs for Hotel Operations. Conducts needs analysis to determine specialized training needs. Develops activities/curriculum to enhance standardized training programs. Monitors and evaluates the progress and effectiveness of training and development programs and makes recommendations for improvement. Designs and produces training aids (i.e. case studies, simulations, games, exercises, etc.) and support material. Develops in conjunction with department management technical job skills and customer service training. Works with departments to ensure all training materials are accurate and well maintained. Handles all tracking and communication of Hotel Operations training and reporting needs. Works closely with the Human Resources training department to ensure integrity of Hotel Operations training programs. Responsible for project management, establishing and meeting time lines, attention to detail and follow-through. Effectively represents Harrah's to groups of employees, applicants, counterparts in the industry, management and outside organizations as needed. Builds a rapport and coordinates daily functions with support service departments. Acts as a role model and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

ADDITIONAL REQUIREMENTS

Qualifications: Bachelor’s degree in Business, Hotel Operations or related field preferred. Two years training/facilitating experience required. Experience conducting needs analysis strongly preferred. Knowledge of training assessment, design, delivery and evaluation preferred. Demonstrated ability to train/educate adults. Proficiency with Microsoft software to include Word and Excel required. Must have excellent verbal and written communications skills with the ability to communicate to all levels of the organization. Excellent presentation and organizational skills required. Ability to maintain long range goals without sacrificing follow through on details. Must be able to maintain a flexible work schedule. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.